Shipping Policy

SHIPPING POLICY

 

 

Thank you for visiting and shopping at www.TierraGoesGreen.com. Following are the terms and conditions that constitute our Shipping Policy.
Domestic Shipping Policy

Shipment processing time

All orders are processed within 2-3 business days. Orders are typically not shipped or delivered on weekends or holidays.

If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.

Please make sure that your shipping address is correct during checkout. If a change needs to be made, please notify us via email at support@tierragoesgreen.com within 24 hours of placing your order.


Shipping rates & delivery estimates

Shipping charges for your order will be calculated and displayed at checkout. Current shipping options include:


Shipment method Estimated delivery time Shipment cost
UPS Ground 3-5 business days Varies by location
UPS International 3-5 business days Varies by location
USPS First Class 1-3 business days Varies by location

Delivery delays can occasionally occur.

Shipment to P.O. boxes or APO/FPO addresses

www.TierraGoesGreen.com ships to addresses within the U.S., U.S. Territories, and APO/FPO/DPO addresses.

Shipment confirmation & Order tracking

You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active once scanned by courier.

Customs, Duties and Taxes
www.TierraGoesGreen.com is not responsible for any customs and taxes applied to your order. All fees imposed during or after shipping are the responsibility of the customer (tariffs, taxes, etc.).

Damages

If your order arrives with a damaged or defective item, please email our Customer Support team at support@tierragoesgreen.com. Please include photos along with your name and order number. We will be happy to take a look at your order and discuss options!
International Shipping Policy

www.TierraGoesGreen.com ships worldwide. Tierra Goes Green is not responsible for packages delayed in customs or courier issues.

Returns Policy

Our Return & Refund Policy provides detailed information about options and procedures for returning your order.